Shipping and returns
Protect the product. Protect the parcel.
Known Matter ships in-stock orders within Australia from Victoria.
Packaging
The sealed primary pack is protected inside a sealed inner pack and rigid outer parcel box. This helps contain loose material if the primary pack is damaged in transit and gives each refill suitable protection from crushing.
Standard delivery
Product prices exclude delivery. Available standard shipping and the complete order total are shown at checkout before payment. Express delivery is not currently available.
Dispatch and tracking
In-stock orders are packed and dispatched from Victoria within 1–2 business days. Tracking details are emailed after the parcel has been lodged with the carrier. Delivery time after dispatch depends on the destination and carrier network.
Damaged deliveries
Do not use a product if the container, closure or sealed inner pack is damaged. Keep the parcel, take clear photographs and contact hello@known-matter.com so the order can be assessed promptly.
Returns
Your rights under the Australian Consumer Law apply. Because opened products may be unsuitable for resale after leaving our control, contact us before returning anything and do not send an opened product through the post without written directions.